Tuesday, August 21, 2012

Moving Day Panic!!!

Edvard Munch's The Scream
(Source: 123RF.com)
We're moving in today.  The removalists are arriving in 7 hours and 15 minutes.  And I'm still packing !!!

What the heck is the matter with me?  Why do I always have to cram ... argh!!!

Monday, August 13, 2012

"Love Where You Live"

It was a week ago today, 382 days since Site Start, Monday morning, 6/8/2012, and we were preparing ourselves for another day of QA inspection.  Our third one (or maybe it was the fourth one?).

It turned out to be a very bright, beautiful Monday morning, no kidding.

Good day to get the keys, perhaps.  Fingers crossed.

We brought the final cheque payment ... just in case.  Had it settled with the bank for at least 2 weeks already.  Besides, we can't afford for another week delay.  Had lined up a number of pending deliveries that Friday.  Otherwise, we're in for some more nasty penalty fees.

We were so looking forward on having the handover, if not the following day, the day after that.  But not the following week, or the week after that.  That day.

Our SM was on time.  Good guy, our SM.  Just came back from a 3-week break.  Thought he abandoned us and handed over the reins completely to our CM.  He didn't.  Nothing wrong with our CM, but our SM really tried his best to get us through the hurdles. Top bloke.

QA#3 commenced ...

  • Articulation joints fixed ... check
  • Sarking under the roof tiles under the downpipe spreader ... check
  • Joint gap in the porch deck fixed ... check
  • Agri drains around the site cut at the rear ... check
  • External powerpoints sealed ... check
  • Flashings to fall back away from the house ... check
  • Exhaust fans to be ducted though to the outside air ... outside vents installed, but ducted? Need to get SM to confirm.
  • Scratched glass panels replaced with new (x5) ... check
  • Roof light switch relocated close to access door ... check
  • Roof bearers under heating unit ... upgraded roof trusses certified to hold full weight of heating unit
  • Leaking downpipes fixed ... check
  • Paint touchups ... nope ... tri-sliding doors need to be re-stained (minor)  

QA complete.  Outstanding items still to be fixed. Show stopper ... No!  

Can we handover now?

You betcha!!!

Sunday, August 5, 2012

Day 381: It's all about the Keys

(Source: equivocality.com)
As someone said, the transfer of the keys is the culmination of the long drawn process of building a new home.  It is the very last step, the ultimate goal, whereby full ownership is finally handed over by the builder to the homeowner.  Of course, prior to this happening is the homeowner handing over the bank cheque, the final payment, to the builder's representative, and with the hope and promise that the builder will still be available, ready to fix whatever issues that may arise in the next ninety (90) days.  And us homeowners do wish that it wouldn't happen - issues arising, but at the back of their minds, that if there will be any issues or problems at all, that it will manifest itself fully in the next 90 days.

The keys signify that the build is done.  That I, as the homeowner, is happy with the build quality.  Have I done my due diligence in ensuring that everything is within the BCA standards? Have I done my utmost best to pester my Site Manager in getting all the listed quality issues and defects fixed and completed?  I hope I did.

Tomorrow will be what we hope would be the final(est) presentation of our home by Metricon to us.  The bank cheque has long been drawn, and we do hope that we'll be handing it over, as well, if not on the same day, in a day or so.

Wish us luck.

Thursday, August 2, 2012

Day 378: Still NO PHONE SERVICE!!!

We are probably getting our new home keys very soon, but ... WE STILL HAVE NO !@#$%^& PHONE CONNECTION !!!

Not Metricon's fault.  It's Telstra's and their line provisioning contractors - Service Stream !@#$%^&

Telstra keeps telling me that from their records the line is ACTIVE.  IT IS NOT!!!

So what do I do ... I'm logging a phone line fault ... as recommended in a forum I'm reading.  So, instead of typing my rants here, which can be full of expletives, I dare not,  I'll let somebody else give you their story.  It's almost the same story or experience as mine, just early days for me.  It's a good read. Highly recommended for people about to move to their new home.

MUST READ: "7 weeks+ Suburban Phone Connection" Story

And just in case I need to file a complaint and also get some compensation, some very important links ...

Telecommunications Industry Ombudsman (TIO)
TIO Case Study - Phone Connection
The Customer Service Guarantee (CSG)

Do you want to know who your Telstra Approved Contractor is, you can find them here.

And so far today ...