Thursday, August 2, 2012
Day 378: Still NO PHONE SERVICE!!!
Not Metricon's fault. It's Telstra's and their line provisioning contractors - Service Stream !@#$%^&
Telstra keeps telling me that from their records the line is ACTIVE. IT IS NOT!!!
So what do I do ... I'm logging a phone line fault ... as recommended in a forum I'm reading. So, instead of typing my rants here, which can be full of expletives, I dare not, I'll let somebody else give you their story. It's almost the same story or experience as mine, just early days for me. It's a good read. Highly recommended for people about to move to their new home.
MUST READ: "7 weeks+ Suburban Phone Connection" Story
And just in case I need to file a complaint and also get some compensation, some very important links ...
Telecommunications Industry Ombudsman (TIO)
TIO Case Study - Phone Connection
The Customer Service Guarantee (CSG)
Do you want to know who your Telstra Approved Contractor is, you can find them here.
And so far today ...